Shivam Home Decor ships within India only, from Thane, Maharashtra. We are an online-only retailer and do not operate a customer-facing showroom. The address shown is our business and order fulfilment address.
The numbers behind every order
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹999 |
| Delivery charge below that | flat ₹59 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
| GST | registered, GSTIN 27CZWPS0480F1ZS — prices include GST |
Delivery figures are estimates, not guaranteed dates.
How the estimate is built
Handling is 1–2 business days from order to courier handover. Transit is the courier’s own time. Together they give 3–6 business days to metro cities and 5–10 business days to the rest of India. Business days exclude Sundays and public holidays.
Delivery charges
Free from ₹999. Below that, a flat ₹59 for the whole order regardless of item count. Prices on product pages include GST; applicable delivery charges are shown before checkout is completed.
Heavy orders
Fifty-pack hinge boxes, thirty-pack handle sets and long drawer runners are heavy or long, and occasionally travel as more than one parcel arriving a day apart. Both tracking numbers appear in the dispatch email.
Where we deliver
To PIN codes our courier partners serve across India. If a PIN code cannot be serviced we contact you and refund in full. Cash on Delivery is available for eligible orders and PIN codes.
Tracking
A tracking number is emailed at handover. It is the courier’s reference and is not your Order ID. The first scan can take a day to appear.
Damaged or incomplete orders
Contact us within 48 hours of delivery with photographs of the parcel and contents; an unboxing video is strongly recommended. Long runners and plated finishes are the items most often damaged in transit. We arrange a replacement or refund where applicable and cover the return shipping when the fault is ours.
Orders placed after 3:00 PM IST are picked up the next working day. We do not dispatch on days the shop is closed or on public holidays, and delivery windows are estimates rather than guaranteed dates.