Returns, replacements and refunds for anything bought from Shivam Home Decor.
The numbers behind every order
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹999 |
| Delivery charge below that | flat ₹59 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
| GST | registered, GSTIN 27CZWPS0480F1ZS — prices include GST |
Delivery figures are estimates, not guaranteed dates.
Telling us
Contact us within 10 days of delivery. What matters is that you tell us inside those 10 days — the parts do not have to be back with us by then. Email [email protected] with the Order ID and which item is affected.
Condition
Items should be unused and in their original packaging with all screws, plates and fixings that came in the box. Hinges that have been screwed to a door, runners that have been fitted, or plates that have been drilled cannot be resold and cannot be taken back as a change-of-mind return.
Wrong fitment
Ordering the wrong overlay, the wrong cabinet type or the wrong hole centres is the most common reason hardware comes back. It is treated as a change-of-mind return: tell us within 10 days, keep the packaging unopened where you can, and you pay the return shipping. Checking with us first, with a photograph, avoids this entirely.
Who pays return shipping
- Change of mind or wrong fitment — you arrange and pay for the return.
- Damaged, wrong or incomplete order — once we confirm the fault is ours, we cover or reimburse the return shipping.
Refunds
Once a return reaches us and is checked, the refund is issued within 5 business days to the original payment method, including the GST portion of the price. For a Cash on Delivery order we ask for bank details, since there is no card or UPI transaction to reverse. No restocking charge is applied.
Duplicate payments
If the same order is paid twice, the duplicate payment is refunded within 5 business days after we confirm the duplicate transaction. Nothing needs to be returned for this.
Warranty
We do not add any warranty of our own. Where a warranty is stated on a product page, it applies on its own terms.
Exchanges
We do not offer a direct exchange. If you would like a different item, return the unused piece in its original packaging within the return window for a refund and place a fresh order.