These terms apply to orders placed with Shivam Home Decor through this website. We are an online-only retailer and do not operate a customer-facing showroom. The address shown is our business and order fulfilment address.

Who you are dealing with

Shivam Home Decor, Shop No. 8 and 9, Blue Nile Building, L.B.S. Road, Charai, Thane, Maharashtra 400602, India. GSTIN 27CZWPS0480F1ZS. Phone +91 88501 69727, email [email protected]. Customer service: 9:00 AM – 9:00 PM IST, daily

Orders

Completing checkout places an order. We confirm by email and that confirmation is our acceptance. If an item proves unavailable afterwards, we contact you and refund what was paid for it.

Prices, tax and payment

Prices are in Indian rupees and include GST. Shivam Home Decor is registered under GST with GSTIN 27CZWPS0480F1ZS; the tax portion is itemised at checkout and a GST invoice is available on request. Payment is by UPI or Cash on Delivery only. An obvious pricing error may be corrected before dispatch, in which case we contact you and you may cancel.

Delivery

Within India only. Estimates are 3–6 business days to metro cities and 5–10 business days elsewhere, being 1–2 business days of handling plus courier transit. These are estimates, not guaranteed dates.

Returns and cancellations

Cancellation is free before dispatch. Returns follow the Return and Refund Policy: tell us within 10 days of delivery, and report damage or a missing item within 48 hours.

Product information and fitment

Items are described using the measurements printed on them or their packaging — overlay, opening angle, length, load rating, hole centres and thread or conduit size. Deciding whether a part suits your installation is your responsibility; we can help you compare against the specifications listed but we do not survey or specify. Finishes vary slightly between production batches. We are a retailer and not the manufacturer of anything listed here.

Installation

Nothing on this site is installation instruction. Electrical fittings must be installed by a competent person in line with local wiring regulations, and structural or load-bearing work should be assessed by a suitably qualified person.

Warranty and liability

We add no warranty of our own; where a product page states one, it applies on its own terms. Nothing here limits consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product.

Governing law

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, courts in Thane, Maharashtra will have jurisdiction.