Cancelling an order with Shivam Home Decor, and what happens to the money.
The numbers behind every order
| Order handling | 1–2 business days |
| Courier transit — metro cities | 2–4 business days |
| Courier transit — rest of India | 4–8 business days |
| Total — metro cities | 3–6 business days |
| Total — rest of India | 5–10 business days |
| Free delivery from | ₹999 |
| Delivery charge below that | flat ₹59 |
| Return window | 10 days from delivery |
| Damaged or incomplete order | report within 48 hours |
| Refund once a return reaches us | 5 business days |
| Refund after a cancellation | 5–7 business days |
| GST | registered, GSTIN 27CZWPS0480F1ZS — prices include GST |
Delivery figures are estimates, not guaranteed dates.
Before dispatch
Free of charge, any time before the parcel is handed to the courier — in practice within the 1–2 business day handling window. Email [email protected] with the Order ID, or call +91 88501 69727 during Customer service: 9:00 AM – 9:00 PM IST, daily.
After dispatch
Once the courier has the parcel we cannot recall it. Refuse the delivery, or accept it and use the Return and Refund Policy within the 10 day window.
Refund after cancelling
A prepaid order cancelled before dispatch is refunded in full, including GST, within 5–7 business days to the original payment method. A Cash on Delivery order cancelled before dispatch has nothing to refund.
When we cancel
Occasionally we cancel an order ourselves — stock that proves unavailable, a PIN code we cannot reach, or delivery details we cannot confirm. We contact you first, and a prepaid order cancelled this way is refunded in full within 5–7 business days.
Cancelling part of an order
An item can be dropped before dispatch. If that takes the order below ₹999, the flat ₹59 delivery charge applies to what remains, and we will tell you before making the change. A revised GST invoice is issued for the amended order on request.