Fitment questions, orders and returns all come to the same place. We are an online-only retailer and do not operate a customer-facing showroom. The address shown is our business and order fulfilment address.
How to reach us
| [email protected] | |
| Phone | +91 88501 69727 |
| Hours | Customer service: 9:00 AM – 9:00 PM IST, daily |
| Business and order fulfilment address | Shop No. 8 and 9, Blue Nile Building, L.B.S. Road, Charai, Thane, Maharashtra 400602, India |
| Landmark | Near Shivanand Sankul, Charai |
| GSTIN | 27CZWPS0480F1ZS |
| Typical reply | within 1 business day |
What to send
- Fitment questions — a photograph of the existing hinge, runner or handle in place, plus the measurement you have. We can help you compare it against the specifications listed. This is by far the fastest way to get the right part.
- Order questions — the Order ID and the email address used at checkout.
- GST invoice — the Order ID, and the GSTIN you want it raised against if you are claiming input credit.
- Damaged or incomplete order — photographs of the parcel and contents within 48 hours of delivery. An unboxing video may also help us assess the issue.
What we cannot do
We cannot survey a kitchen, quote for a fit-out, or confirm that a part will work in an installation we have not seen. We do not carry out or advise on electrical installation work. If a listing is missing a measurement you need, ask and we will check the packaging before you order.
Complaints
Email [email protected] with Complaint in the subject line and the Order ID in the message. Complaints are handled directly by the person responsible for operating Shivam Home Decor. We have not appointed a separate named officer for this.